Refund policy

Before we start: a full refund

Change your mind before we've started work on your order, and we'll refund you in full. You don't need to give a reason.

We start quickly: we register a new domain within one working day of your payment, and start an Instant Rescue the same working day. By paying, you ask us to start straight away.

Once a domain is registered or moved

• The registration can't come back. The registry has charged it, for the domain's year, and the domain stays yours for that year.
• The rest of your plan's year is refunded, for the whole months left: what you paid for your plan, less the registration, divided over the year.

Instant Rescue and changes

• Instant Rescue: a full refund until we start; none once we've started.
• A paid change on Secured Domain: a full refund until we've made it.

If we can't do it

If we can't register your domain (someone else registered the name first), can't move it, or can't fix what we said we would, you get a full refund for that part, whenever that becomes clear.

How to ask for a refund

Email support@tisscorporation.africa with your order or payment reference (it's on your receipt and your order page). We confirm it's you on the number or email we have for you, and refund to the card or account you paid from within 10 working days.

This doesn't limit your rights under the Consumer Protection Act or the Electronic Communications and Transactions Act.